Individual Messaging
Communicate directly with individual residents for personal matters
Overview
Direct messaging allows for personalized communication and issue resolution. Send individual messages to residents for private matters, maintenance updates, payment reminders, or general inquiries.
Sending Messages
Follow these steps to send individual messages to residents:
Go to the Communication section and select 'Messages' from the main menu.
Choose the resident you want to message from your contacts list or search by name, unit, or property.
Write your message in the text field. You can format text, add attachments, or include links as needed.
Attach relevant documents, images, or files to support your message (optional).
Send your message immediately or schedule it for later delivery at a specific date and time.
Message Types
Different types of messages you can send to residents:
Answer questions, provide information, or respond to general resident requests.
Notify residents about maintenance schedules, work orders, or repair completion.
Send friendly reminders about upcoming or overdue payments.
Communicate about lease renewals, changes, or important lease-related matters.
Inform residents about property events, inspections, or scheduled activities.
Request documents or information needed from residents.
Managing Conversations
Tools and features to help you manage ongoing conversations effectively:
Message History
View complete conversation history with each resident, including timestamps and message status.
Read Receipts
See when residents have read your messages to ensure important information is received.
Message Search
Quickly find specific messages or conversations using keywords, dates, or resident names.
Conversation Threading
Messages are automatically organized into conversation threads for easy follow-up.
Priority Marking
Mark urgent messages as high priority to ensure timely attention and response.
Message Archive
Archive old conversations to keep your inbox organized while maintaining records.
Message Settings
Configure messaging preferences and notification settings:
Choose how you want to be notified about new messages (email, SMS, push notifications).
Set up automatic responses for messages received outside business hours.
Create and save message templates for frequently sent communications.
Add a professional signature to all your outgoing messages automatically.
Control who can initiate conversations and manage read receipt visibility.
Best Practices
Pro Tips
- Respond to resident messages within 24 hours during business days
- Use a professional and friendly tone in all communications
- Keep messages clear, concise, and focused on one topic at a time
- Always document important conversations for future reference
- Use message templates for common inquiries to save time
- Review message history before responding to maintain context
- Respect resident privacy and never share personal information
- Set up auto-responses for after-hours or vacation periods
If you need immediate assistance, please contact our support team.
Support Hours: Monday - Friday, 9 AM - 6 PM
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